Frequently Asked Questions

Shipping

Do you offer free shipping?
Yes. We offer free standard shipping on all qualifying orders. For more details on shipping methods and delivery estimates, please visit our Shipping Information page.

Where do you ship?
We primarily serve customers within the United States. For information on international shipping availability and regional websites, please navigate from the country selector at the bottom of our site.

My order is delayed. What should I do?
Delays can occur due to various reasons, including processing times, carrier delays, or incorrect address information. You can check the status of your order by logging into your account. For further assistance, please visit our Order Help page.

Returns & Exchanges

What is your return policy?
We gladly accept returns of unworn, unwashed merchandise in original packaging within a specified period. For full details on our return window and process, please see our Return Policy page at https://theworkingsole.com.

How do I start a return or exchange?
You can initiate a return or exchange through our online portal. Please visit our Returns & Exchanges page to begin the process. Exchanges are subject to product availability.

I received a defective item. What do I do?
We’re sorry to hear that. Please contact our customer service team through the help portal on our website to report the issue and receive instructions for a replacement or return.

Extended Holiday Return Policy

For the holiday season, purchases made within a specific period enjoy an extended return window. Please check our official policy page for exact dates and eligibility.

Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and several digital payment methods. A complete list is available at checkout or on our Payment Information page.

Why is there a pending charge on my card?
When you place an order, your bank may authorize the amount as a temporary hold. This is not an actual charge. The hold will be removed based on your bank’s policy once the order ships or if the order is canceled.

Do you charge sales tax?
Sales tax is applied to orders as required by law. The exact amount is calculated and displayed during the checkout process before you complete your purchase.

Product Information & Sizing

How do your products fit?
Our products are designed to fit true to size. For detailed measurements and guidance, please refer to the size chart available on each individual product page at https://theworkingsole.com.

Do you offer wide-width options?
Yes, select styles are available in wide widths. You can filter for these options on our product listing pages.

How do I care for my footwear?
Proper care extends the life of your product. We provide general cleaning and maintenance advice on our website. For specific instructions, please visit the product care section or refer to the guide included with your purchase.

Where are your products made?
As a global brand, our products are responsibly sourced and manufactured in various countries around the world to ensure quality and craftsmanship.

Miscellaneous

How do I unsubscribe from marketing emails?
You can unsubscribe by clicking the “unsubscribe” link at the bottom of any marketing email you receive from us. You can also manage your communication preferences in your account settings.

Do you offer price adjustments?
We may offer price adjustments on recent purchases if an item goes on sale shortly after you buy it. Please review our full Price Adjustment Policy on our website for terms, conditions, and the request window.

Can I order a single shoe?
We are unable to accommodate requests for single shoes as all our footwear is sold and manufactured in pairs.

Do you sell replacement laces or insoles?
Yes, we offer replacement laces and insoles for many of our products. These can be found by visiting the respective accessory sections on our website.

For more information on any topic, please browse the relevant sections of our website at https://theworkingsole.com. Our customer service team is also here to help.