Shipping Information
We strive to get your order to you as quickly and efficiently as possible. This page provides an overview of our shipping processes and options.
Shipping Destinations
We currently ship orders to locations within the United States. For inquiries regarding international shipping, please contact our customer service team.
Order Processing
All orders are processed during standard business days, Monday through Friday, excluding major holidays. Once your order is placed, you will receive an email confirmation with your order details. When your order ships, you will receive a separate shipping confirmation email containing your tracking information and a link to track your package’s progress.
Shipping Methods and Transit Times
We offer various shipping methods at checkout. The available options and estimated delivery timelines will be displayed based on your delivery address. Please note that these timeframes are estimates and commence once your order has shipped from our distribution center.
Tracking Your Order
You can track the status of your shipment directly through the tracking link provided in your shipping confirmation email. For the most up-to-date information on your package’s location and estimated delivery, please use this link.
Shipping Address and Changes
To ensure timely and accurate delivery, please double-check that your shipping address is entered correctly during checkout. We are unable to modify the shipping address once an order has been placed and processed for shipment. We recommend using a permanent, physical address for delivery, as we cannot deliver to P.O. boxes for some services.
Delivery and Receiving
Packages typically require a signature upon delivery. It is the customer’s responsibility to ensure someone is available to receive the shipment. We are not liable for packages once they are marked as delivered by the carrier. For any concerns regarding delivery, please refer to the tracking information or contact the shipping carrier directly using the details on your tracking page.
Shipping Damages or Issues
If your package arrives damaged, please contact the carrier immediately to file a report. For any issues with your order upon arrival, please reach out to our customer service team for assistance. We recommend inspecting your items promptly upon delivery.
Returns and Exchanges
For information on our return policy, eligibility, and instructions on how to initiate a return or exchange, please visit our dedicated Returns and Exchanges page.
Additional Questions?
For any further questions regarding shipping not covered here, please visit our comprehensive Help Center at theworkingsole.com for detailed guides and support articles. Our customer service team is also available to assist you.